Hubspot Limitations That Drive Us Nuts!

Hubspot is a great marketing company with a product that doesn’t compare favorably with other CRM packages. Here is why: Hubspot doesn’t pass the Upwork test – look on Upwork and search for jobs with the search string “Hubspot CRM convert”. What you will find is far more projects posted converting people away from Hubspot…

Customer Success Management Is a Key to Customer Retention

Customer Success Management¬†(“CSM”) Systems are a relatively new software category that is finding particular traction with SAAS and other subscription based revenue model customers. What these systems do, is manage the post sale implementation and ongoing customer usage of the system or services with the idea of identifying issues and risks of customer retention (non-renewals)…